shipping & returns
Should you receive butter that is damaged, please email us at [email protected]. Note that we can’t accept returns or exchanges on butter.
Currently (Summer months) we only ship butter on Mondays and Tuesdays. Orders placed after midnight on Monday are typically shipped the following week. In a few rare instances, additional shipping charges may be required. We will contact you before completing the transaction if these apply. We don’t ship outside of the Continental U.S. (sorry!) Shipping includes the cost of the following: a reusable cooler, ice packs, dry ice, and 2-day or overnight shipping, depending on location. Shipping cost will appear before check-out. Please allow up to 24 hours for your tracking information to be updated.
During the cooler months, if you live in California, Maine, Massachusetts, Minnesota, Montana, North Dakota, Oregon, Vermont, Washington, or Wisconsin, you can choose a lower 3-Day Select shipping cost. Some exclusions apply.
We always encourage our customers to reuse and recycle. We suggest you reuse your box and cooler, or recycle them at any one of these locations.
Thank you for your interest in Banner Butter! If you are a restaurant or retailer and would like to know more about purchasing our products wholesale, please email us and we will get back to you within 24-48 hours of receiving your inquiry.